Compliments, Comments & Complaints

We welcome all comments, suggestions, compliments and complaints, and use your feedback to improve and develop our services.

Compliments

We encourage any client who is happy with any aspect of our service to provide positive feedback. If one of our team has provided you with excellent customer service, then we would like to hear from you. Your compliment will be passed on to the member of staff and may be used in-house to promote excellent customer service.
If you wish to compliment us, you can do so by completing this online form or by contacting our Operations Manager Caroline Squires on 01903 833050.

Complaints

We aim to keep standards high and to deliver excellent services to all our clients, but we appreciate that sometimes you may be dissatisfied with the service you receive. Our complaints leaflet explains the process we follow to look into complaints.  Please be aware that if you are raising a complaint on behalf of a horse owner, you will need to show that you have the owner’s written consent to do that.
If you wish to make a complaint, please download and complete this complaints form to return to our Operations Manager via post or via email to Caroline.Squires@sussexequinehospital.co.uk. You can also telephone Caroline Squires on 01903 833050.