The team at the Sussex Equine Hospital are working hard to maintain a normal 24/7 service to our equine patients and all our clients. The Covid – 19 virus is a rapidly developing situation, we must balance our patient care with keeping our staff fit and well.
At this time we will be providing a totally normal service out on the road with our ambulatory team of vets. The hospital will also be running as normal admitting both routine and emergency patients for our full range of procedures.
In order to keep our service operating as smoothly as possible we are instigating the following changes to our daily business:
Our offices will be staffed on site with a skeleton team. However the remainder of the office team will be working from home. We have an amazing telephone and IT system that allows our staff to function at home as though they are sitting at desks close to each other in the office. From the outside you will not notice anything different.
Ambulatory and stud vet teams:
Our Ambulatory and stud vets will still be out on the road as normal. Appointments can be made via the normal Practice number (01903 883050). In order to reduce contact between the ambulatory vets and the hospital staff they are being asked to come into the hospital only to restock their cars and drop off lab samples.
We will continue to provide the full range of diagnostic, surgical and treatment procedures; however we will be admitting and discharging all patients in the car park, clients will not be allowed into the reception or yard until further notice. Please remain by your lorry and wait for a staff member to assist you. Our gates will be operating on an out of hours setting, please pull up to the gate and press CALL and the gate will be opened for you.
If you need to come to the hospital to collect a prescription, please call in advance to allow us to prepare you drugs for collection. As normal payment will be required at the time of ordering.
We request that clients update us on their own health status. If you are unwell, in particular with a cough or elevated temperature, please let us know in advance of your appointment. Alternative arrangements will need to be made for the handling of your horses, to protect the health of our vets and nurses.
We are monitoring the Government guidelines and will respond accordingly. Our new distancing procedures have been put in place to reduce the risk, not only to our staff but also to our clients. Any members of staff that become unwell will be isolated appropriately.
We are grateful for our clients’ continued support and will endeavour to maintain the highest standard of care and service during these the virus outbreak.
We take this opportunity to wish all our clients the best of health in these very challenging times.