Hospital Related Feedback Please note that items with a * are required to submit the form Your Name* Horse Name* 1) How did you find the process of booking your horse into the hospital went? Including any thoughts on the online admission form. Comments Score (1= Worst – 5 = Excellent)12345 2) How do you feel the admission process went? Comments Score (1= Worst – 5 = Excellent)12345 3) How informative and clear do you feel the explanation of diagnosis and prognosis was from the clinician? Comments Score (1= Worst – 5 = Excellent)12345 4) If you had any dealings with accounts regarding invoicing, deposit, or insurance, how do you feel that communication went? Comments Score (1= Worst – 5 = Excellent)12345 5) How did you find the level of communication was with the clinic as a whole during your horses visit to the hospital? This can include communications with the clinic receptionist, anaesthetist, nursing team etc. Comments Score (1= Worst – 5 = Excellent)12345 6) How did you find the discharge process? Including the clarity of the discharge instructions. Comments Score (1= Worst – 5 = Excellent)12345 7) Are there any other comments you would like to add to help us improve future client experience? Comments